Privacy Policy

At Redfern Distribution Limited ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and use our services.

By accessing or using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect different types of information in the course of your interactions with our services:

Personal Identification Information: When you create an account or place an order, we may collect information such as your name, email address, phone number, billing address, shipping address, and payment information.

Usage Data: We may collect information about how you access and use our website, such as your IP address, browser type, pages visited, and actions taken on our site. This helps us improve the user experience.

Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity on our website. These technologies help us understand how you interact with our site, enabling us to offer a better, more personalized experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Process Transactions: We use your personal information to process orders, payments, and provide customer service.
• To Improve Our Website and Services: We may use usage data to enhance the functionality, performance, and user experience of our website.
• Marketing and Communication: With your consent, we may send you marketing materials, updates, promotions, and offers related to our products and services. You can opt-out of these communications at any time by contacting us.
• To Comply with Legal Obligations: We may use your information to comply with applicable laws and regulations, resolve disputes, and enforce our agreements.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

• Service Providers: We may share your information with trusted third-party service providers (such as payment processors, shipping companies, and email marketing services) who assist us in operating our business and providing services to you. These providers are obligated to keep your information confidential.
• Legal Requirements: We may disclose your information if required by law or in response to a legal request from authorities (e.g., a subpoena or court order).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if your personal information is transferred.

4. Data Security

We use industry-standard security measures to protect the personal information you provide to us. While we strive to protect your data, please be aware that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining the confidentiality of your information.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and Correction: You have the right to request access to and correction of any personal data we hold about you.
• Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
• Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails or communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
• Data Portability: You may have the right to request a copy of your personal data in a structured, commonly used format.
• Withdrawal of Consent: If we rely on your consent to process your data, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device that allow us to recognize you and track your preferences.

You can adjust your browser settings to reject cookies or notify you when cookies are being used. However, please note that disabling cookies may impact your experience on our site.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we have inadvertently collected information from a child under 18, please contact us immediately so we can take appropriate steps to delete the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our website and update the "Effective Date" at the top of the page. We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Redfern Distribution Limited
128 City Road, London EC1V 2NX
info@redferndistribution.co.uk

Thank you for trusting Redfern Distribution Limited with your personal information